Refund Policy

Last Updated: October 16, 2024

1. Current Free Access

All educational content on MonaHotPro.org is currently provided free of charge. Users have unlimited access to our comprehensive resources about HOT Protocol, HOT Wallet, HOT Labs, and cryptocurrency education without any payment requirements.

2. Future Premium Services (If Applicable)

In the event that MonaHotPro.org introduces premium educational content, paid subscriptions, or other fee-based services in the future, the following refund policy would apply:

2.1 Subscription Services

For any future subscription-based services:

• Monthly Subscriptions: Refunds may be requested within 7 days of purchase if the service does not meet the described standards or expectations
• Annual Subscriptions: Refunds may be requested within 30 days of purchase if the service does not meet the described standards
• Pro-Rated Refunds: Partial refunds may be considered for unused portions of long-term subscriptions on a case-by-case basis
• Cancellations: Subscriptions canceled mid-period will remain active until the end of the current billing cycle with no additional charges thereafter

2.2 One-Time Purchases

For any future one-time purchases (e.g., downloadable educational guides, courses, or materials):

• Refunds may be requested within 14 days of purchase if the product is significantly different from its description
• Digital products that have been fully downloaded or accessed may only be eligible for refunds if demonstrably defective or materially misrepresented
• Refunds will be processed to the original payment method

3. Refund Request Process

If we introduce paid services and you are eligible for a refund, please follow this process:

1. Submit a refund request to [email protected] with:
   • Your order or transaction number
   • Email address used for the purchase
   • Reason for the refund request
   • Any supporting documentation
2. Our customer service team will review your request within 3 business days
3. You will receive a response regarding approval or denial of your refund
4. If approved, refunds will be processed to the original payment method within 5-10 business days
5. You will receive email confirmation once the refund has been processed

4. Non-Refundable Items

In the event we introduce paid services, the following would NOT be eligible for refunds:

• Services that have been extensively used beyond a reasonable trial or evaluation period
• Personalized educational content or consulting created specifically for individual users
• Services explicitly marked as non-refundable at the time of purchase
• Gift purchases or promotions (unless otherwise stated)
• Fees charged by third-party payment processors

5. Exceptional Circumstances

We understand that exceptional circumstances may arise. We will review refund requests on a case-by-case basis for situations including:

• Severe technical issues that significantly impair service use and cannot be resolved
• Unauthorized purchases or fraudulent transactions
• Major service disruptions affecting access
• Billing errors or duplicate charges
• Medical emergencies or extenuating personal circumstances

6. Consumer Protection Compliance

Any future services will comply with consumer protection laws in the United States and internationally, including:

• Federal Trade Commission (FTC) regulations
• State consumer protection laws
• EU Consumer Rights Directive (for EU customers)
• Other applicable international consumer protection regulations

You have the right to cancel online purchases within applicable cooling-off periods as established by consumer protection legislation in your jurisdiction.

7. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review by contacting our customer service manager
• Provide additional information or documentation to support your request
• Escalate the matter to our legal department if necessary

8. Contact for Refund Inquiries

For any questions about this refund policy or to request a refund (if applicable), contact:

Customer Service Department
Email: [email protected]
General Inquiries: [email protected]
Mail:
MonaHotPro Educational Services LLC
1200 Brickell Avenue, Suite 1950
Miami, FL 33131
United States

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated to users by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending email notifications to registered users (if applicable)
• Displaying a notice on the Site

Your continued use of our services after policy changes constitutes acceptance of those changes.

10. Cryptocurrency Transactions Disclaimer

This refund policy does NOT apply to cryptocurrency transactions, as we do not engage in such activities. For issues related to cryptocurrency transactions, contact:

• Your cryptocurrency exchange or trading platform
• Your wallet provider or custodian
• Relevant financial institutions
• Regulatory authorities if fraud is suspected

Important Reminder: Cryptocurrency transactions are typically irreversible. Always verify recipient addresses and transaction details before confirming any cryptocurrency transfer.

11. No Refunds for Investment Losses

MonaHotPro.org is NOT responsible for any cryptocurrency investment losses, trading decisions, or financial outcomes. We provide educational information only and do not offer investment advice or trading services. All investment decisions are made at your sole risk.